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Privacy Policy

Expert System S.p.A., with registered offices at Rovereto (38068 - TN), Via Fortunato Zeni, n. 8, VAT number 02608970360 (hereinafter, "Expert System") is committed to protecting the online privacy of the users of the expert.ai Natural Language ("Natural Language API") website. As such, this document (hereinafter, "Privacy Policy") has been written in order to allow you to understand Expert System's policy regarding your privacy, and how your personal information will be handled when using our products and services, such as the Natural Language API. This Privacy Policy will also provide you with information so that you are able to consent to the processing of your personal information in an explicit and informed manner, where appropriate. It is possible to contact the Data Protection Officer (DPO) of Expert System by writing to: dpo@expertsystem.com.

1. Personal information processed

As you use the Natural Language API, we inform you that Expert System may collect and process information related to you as an individual which allows you to be identified (either directly, or together with additional information), or which is related to other individuals ("personal information"), such as your name, surname, e-mail address and/or an identification number. Please note that payment for the services provided by the Natural Language API are made through a third-party platform (depending on the country in which you are located, e.g. Paypal or others), which operates as an independent data controller and does not allow Expert System to access your payment information, such as credit card number or other data that you must provide to complete the purchase. Expert System will, however, use your billing information, which will be requested at the time of purchase, for any relevant tax and accounting obligations and to send you the invoice relative to your purchase.

Your personal information may be collected because you voluntarily provided it (for example, when filling out the registration form).

Personal information which may be processed through Natural Language API are as follows:

a. Name, contact details and other personal information In the registration form of the Natural Language API, you may be asked to enter information such as your name, surname, organization, e-mail address, and location.

b. Browsing data The operation of the Natural Language API, as is standard with any website on the Internet, involves the use of computer systems and software procedures, which collect information about the Natural Language API's users as part of their routine operation. While Expert System does not collect this information in order to link it to specific users, it is still possible to identify users either directly via that information, or by using other information collected – as such, this information is also considered personal information. This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and so on. Such information is used exclusively to compile anonymous, statistical information on the use of the website, as well as to ensure its correct operation and to identify any faults and/or abuse of the website. The information is deleted immediately after processing, unless it must be used to identify responsible parties in the event of cybercrimes which harm the website or third parties, in which case information on web contacts may be kept for a period of 365 days.

c. Cookies

Definitions, characteristics, application of the legislation, types of cookies, list of cookies, cookie settings and instructions to view and modify cookies used by the Natural Language API are described in the following cookie policy sections of the respective websites:

2. Purposes of the processing

Expert System intends to use your personal information, collected through the Natural Language API, for the following purposes:

a) to provide the access to the Natural Language API you request, which provides you a natural language understanding service whereby you may submit content to the API endpoint and receive corresponding linguistic analysis as defined on the API Website, and to answer specific requests of users ("Provision of Natural Language API and services requested"). The use for this purpose is necessary to provide the Natural Language API. The provision of your personal information for this purpose is optional. However, failure to provide your information would imply the inability to initiate the requested service provided through the Natural Language API or to respond to your requests;

b) to carry out marketing activities, conduct studies, research, market statistics and to send you advertising and information material via e-mail, telephone and/or through the official pages of Expert System on social media related to the activities, the products and the services of Expert System ("Marketing"). The use for this purpose is based on your consent. It is not mandatory for you to give your consent for this purpose and you can withdraw your consent at any time without any consequences (except for the fact that you will no longer receive marketing communications from Expert System). You can withdraw your previously granted consent by following the instructions provided in Section 6 of this Privacy Policy or by clicking on the Unsubscribe link at the bottom of each email;

c) to analyse your personal preferences, interests, behaviour and location expressed through the use of the Natural Language API and the services offered, and, where appropriate, by using non-essential cookies, in order to send you material and commercial communications, personalized promotions and targeted advertisements on the services offered by Expert System ("Personalization"). The use for this purpose is based on your consent. It is not mandatory to give your consent to Expert System for this purpose and you may withdraw it at any time without any consequences (except the impossibility to benefit from the personalization of the commercial offers that will be received by Expert System). You may withdraw your previously granted consent by following the instructions provided in Section 6 of this Privacy Policy;

d) to fulfil the legal obligations which require Expert System to collect and / or further process certain types of personal information ("Compliance"). The use for this purpose may be necessary for Expert System in order to fulfil any legal obligations it is subject to;

e) to prevent or identify any fraudulent conduct when using the Natural Language API in order to allow Expert System to ensure adequate protection of its interests ("Abuse/Fraud"). The information collected for this purpose will be used exclusively to prevent and / or identify any fraudulent activity or abuse in the use of the Natural Language API and therefore allows Expert System to protect itself in court;

f) to carry out statistical analysis without the possibility of identifying the user ("Statistic").

3. Recipients of personal information

Your personal information may be shared with the subjects mentioned below (collectively "Recipients"):

  • persons, companies or professional firms providing Expert System with advice and consulting in accounting, administrative, legal, tax, financial and debt collection matters related to the provision of the Natural Language API;
  • subjects to engage with in order to provide the Natural Language API and to perform technical maintenance (including maintenance of network equipment and electronic communications networks);
  • persons authorized by Expert System to process the personal information required for carrying out activities strictly related to the provision of the Natural Language API and service requested, who have committed themselves to confidentiality or have an appropriate legal obligation of confidentiality, for example, the employees of Expert System;
  • subjects, bodies or authorities to whom your personal information is disclosed in accordance with Compliance, Abuse/Fraud purposes or under the orders of the Authorities.

4. Transfers of personal information

Some of your Personal Data may be shared with Recipients who may be located outside the European Economic Area. Expert System ensures that your Personal Data are processed by these Recipients in accordance with the applicable rules on data protection. Transfers may be based on an adequacy decision or on the Standard Contractual Clauses approved by the European Commission. Further information is available from Expert System by writing to the following email address: privacy@expertsystem.com.

5. Retention of personal information

Personal information used for the Provision of the Natural Language API and services requested will be kept by Expert System for the period deemed strictly necessary to fulfil such purpose. In any case, as these personal information are used for the provision of the Natural Language API and services requested, Expert System will retain the personal information for the period allowed by applicable law to protect its interests.

Personal information used for Marketing and Personalization purposes will be kept by Expert System until you withdraw your consent. Once consent has been withdrawn, Expert System will no longer use your personal information for such purposes, but it may retain it in any case, in particular if it may be deemed necessary in order to protect the interests of Expert System from potential complaints based on such processing.

Personal information used for the Compliance purpose will be retained by Expert System for the period provided for by specific legal obligations or applicable law.

Personal information used to prevent Abuse/Fraud will be retained by Expert System for the time deemed strictly necessary for the aforementioned purpose, and thus until Expert System is bound to keep them so as to protect itself in court or to communicate such information to the competent Authorities.

Further information about the information retention period and the criteria used to determine such period can be requested by writing to Expert System at the email addresses provided for in Section 6 of the Privacy Policy.

6. Data subjects' rights

You are entitled to request at any time, from Expert System, access to your personal information, the correction and erasure of your personal information, as well as to object to its processing. You are also entitled to request the restriction of the processing of your personal information, as well as to obtain the personal information you have provided to Expert System in a structured, commonly used and machine-readable format.

Requests should be made in writing to: privacy@expertsystem.com or to the address of Expert System listed above.

You may whithdraw your consent for Marketing and Personalization purposes by writing to: privacy@expertsystem.com. You may also whithdraw your consent for Marketing purposes at any time by clicking the Unsubscribe link at the bottom of marketing emails.

In any case, please note that you are entitled to file a complaint with the competent supervisory authorities if you believe that the processing of your personal information carried out through the Natural Language API violates applicable law.

7. Amendments

This Privacy Policy entered into force on July 23rd, 2020. Expert System reserves the right to partly or fully amend this Privacy Policy, or simply to update its content, e.g., as a result of changes in applicable law. Expert System will inform you of such changes as soon as they are introduced. Expert System therefore invites you to regularly visit this Privacy Policy in order to keep up with the latest updated version of the Privacy Policy, so that you may always be informed of how Expert System collects and uses your personal information.